Common purchase queries answered
Orders and Shipping
How long does shipping take?
Shipping typically takes 5 to 7 business days depending on your location.
How do I create an account?
In the upper right corner, you can create an account via the ‘Sign Up’ button. You will also be prompted to create an account on your first checkout to create an account.
How do I change my shipping address?
Within the ‘My Orders’ section in ‘My Account’, you can change the shipping address of an order that has not yet been completed. You can also contact our customer service team at support@bivababy.com
How do I track the status of my order?
Once your order is shipped, you’ll have a tracking number sent to you via email. You can also check the status of your order under ‘My Orders’.
What payment methods do you accept?
We accept all major payment methods, including secure credit card payments and trusted online options.
Do you ship to my country?
We deliver worldwide.
Will my items come in one package?
Yes! Your order will be shipped in one discrete package directly to the shipping address provided!
If you need to swap an item
Returns and Exchanges
I received the wrong item
Please contact our customer service team at support@bivababy.com for expedited help.
My order arrived damaged
Please contact our customer service team with your order number and an image of the damaged items for help with this issue.
Can I pre-order an item that is sold out?
Absolutely! Reaching out to the team is best, or you can sign up for an email reminder when products are back in stock by visiting the out of stock product page.
How do I receive customer support?
You can email us at support@bivababy.com for help.
Common baby product queries answered
Product Information
What materials are used in your products?
Our products are made from soft, baby-safe, and high-quality materials designed to ensure comfort and safety for your child.
Are your products safe for newborns?
Yes, our products are carefully selected to be gentle and safe for newborns and infants.
How do I choose the right product for my baby?
Each product includes a detailed description to help you choose the best option based on your baby’s needs and age.
How should I clean the products?
Most of our products can be easily cleaned with warm water and mild soap. Please refer to the product instructions for specific care details.
Are your products tested for quality?
Yes, we prioritize quality and ensure that our products meet high standards before being offered to our customers.
Do your products contain harmful chemicals?
No, our products are designed to be safe and free from harmful substances.